Lumen will not import

Soundbox will not load Lumen. I got the license key to unlock soundbox but it will not accept

Hi @audiobuddha ,
Lumen is a third party instrument and should be able to be imported in the Free Player version of Soundbox. If you have any issues you may reach out to our support and we’ll help you out.

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I have the same issue. I previously imported Lumen but couldn’t get any sounds out of it. I reinstalled Soundbox, and then ensured that the three Kompose Audio Soundbox packs were in an identifiable location. When I try to import any of the three, I get a failed to import notice from Soundbox. I’ve submitted a support request.