# No Factory samples

**URL:** <https://forum.audiomodern.com/t/no-factory-samples/1081>\
**Category:** Help & Support\
**Created:** [February 21, 2023, 10:16pm UTC](https://forum.audiomodern.com/t/no-factory-samples/1081 "2023-02-21T22:16:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![FamousRebel](https://avatars.discourse-cdn.com/v4/letter/f/87869e/32.png) [@FamousRebel](https://forum.audiomodern.com/u/FamousRebel)\
**Post date:** [February 21, 2023, 10:16pm UTC](https://forum.audiomodern.com/t/no-factory-samples/1081/1 "2023-02-21T22:16:22Z")

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Hi just downloaded Mac version of Loopmix from plug in Boutique I cannot find any factory samples …the only thing in file was loopmix . Have activated? but sound banks empty? With no link anywhere to download …is this a plug in boutique bug ? Not the first time I must say  
Help, please

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**Author:** ![Audiomodern](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.audiomodern.com/audiomodern/32/3_2.png) [@Audiomodern](https://forum.audiomodern.com/u/Audiomodern)\
**Post date:** [February 22, 2023, 6:54am UTC](https://forum.audiomodern.com/t/no-factory-samples/1081/2 "2023-02-22T06:54:38Z")

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Hi FamousRebel,

Reach out to us and we’ll help you out: [https://audiomodern.zendesk.com/hc/en-us](https://audiomodern.zendesk.com/hc/en-us)